Hyster enjoys a different relationship with our customers. We try to create total client satisfaction created through world class manufacturing. Our goal is to foresee the requirements of every customer along with address them with lift trucks which deliver the value, the performance and the dependability which they need.
Hyster completely believes in starting with the customer. The company performs yearly focus groups and offers on-going voice of customer research which is conducted both on-line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
So as to guarantee the lowest cost of ownership and total dependability all of Hyster's machinery are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications in order to make certain that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total customer satisfaction and flawless quality 100% of the time, every time.
Total Quality Each Time
To initiate excellence from the start, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold all workers accountable for consistent quality, together with the 5s workplace organization in place to help us accomplish it.
Hyster offers a variety of high quality features as standard with our products. By remaining devoted to our focus on both quality and safety, and by being innovative from start to finish, we deliver several of the best material handling machinery on the market. These are just some of the reasons Hyster has become a leader within the industry.